Firstly, and above everything else, we urge ALL guests to ensure they have appropriate travel insurance. (sometimes this is included with some bank accounts. We urge you to check) We do not cover cancellation due to illness, either prior to or during your stay.
In the event of a national or local lockdown we will offer you a transfer of dates (priced accordingly) or a full refund.
If we are required to close by the Welsh Government we will offer you a transfer of dates (priced accordingly) or a full refund.
We cannot offer refunds for disinclination to travel. This means that if you change your mind for whatever reason and choose not to take your holiday, we cannot offer you a refund. Please refer to our standard terms and conditions regarding cancellation. We cannot offer refunds for illness, including Covid, personal shielding or self isolation. This means that you must claim off your own insurance. If you do not have insurance, please refer to our standard terms and conditions regarding cancellation.
We cannot offer refunds if guests cannot complete their stay. Early departure does not warrant a rental decrease.
Please ensure you follow all Government guidance on travel if you are unwell before arrival. we cannot accept guests isolating at our properties. If you become unwell during your stay we ask that you return to your main residence in line with government guidance. Please inform us if anyone in your party becomes unwell or has a positive test for Covid as this will affect our cleaning protocol. Guests should follow Government guidance on dealing with possible or confirmed Covid infection. if you are too unwell to travel you will be liable for additional rental for any longer period and cost of any subsequent cancellations incurred.
We urge guests to ensure they have adequate travel insurance in case of cancellations for any reason.